1010TIRES.COM Reviews

Was attempting to purchase 4 tires for my truck from this vendor, site advertises free shipping with the purchase of 4 tires... great I was buying 4 tires. Still charged $219.04 for shipping, called and was told I can pay the shipping and dispute the charge with the customer service and they would review the claim for a possible refund... ummmmm site is specific under the terms stating 4 tires purchased at the same time and shipping is free, cs person even confirms that website states this but they are unable to honor their advertisement. BUYER BEWARE! $980+ of product and free shipping is a pipe dream. Scammers.

I ordered a set of tires which shows in stocks when place the order. After waiting over a week and longer than any other shop which is unacceptable, then got a call said they have no more stock and offered a higher priced tires and PROMISED will be at the shop in 3days. Now again, they called me again the day before that the tires won't be here for another 5days and tell me un-polite to wait for it or cancel the order, then hung up the phone. THERE ARE SO MANY BUSINESS OUT THERE AND DON'T THINK ANY CUSTOMER SHOULD BE RUDE BY FACING THIS KIND OF CUSTOMER SERVICE

I try to cancel my order 12 hours after I ordered. Because I changed my mind.

I call them and they told me the only way I can do is through email.
Then I send a cancellation email to 1010 in the early morning. But they don't reply right away. And they reply after few hours with my shipment number.

So I call them again. And they said they are from Ontario, my order shipping from BC, so they transfer my phone to BC. When I talking with the BC guy, he said he will transfer me to the right department. Then he transfers me BACK to Ontario... And the Ontario guy transfers me BACK to BC...
I go through this over and over...

In the end, they told me a refund/ return only can do it through email with their manager.
So I send another email again. THEY REPLY TO ME RIGHT AWAY THIS TIME!
And said, " we thought we ship it out within 24hour you will be happy, but not."
And told me since it's shipped out, nothing they can do now!

They did not even try to help to cancel my order.
BAB EXPERIENCE!

The 2 guys at the store, Steve and John were awesome. They need to find a new company to work for though. Head office staff incompetent. SOFIA AND MIKE were not a pleasure to deal with. Hope you dont ever need a refumd or credit. They will rip you off.

Beware when buying through Amazon. They charge shipping both ways if returned. Also charge 15% restocking fee. I returned 2 tires cause their own web site was not clear on the price. Bottom line I have 0 tires and I am out $200 in total

Best experience ever! These guys really know what they are doing. They are passionate and really go the extra mile! A high end shop with great prices. Turn around time was very short as well. I can't say enough about the service provided. Please check these guys out when you need tires and/or rims. You won't be disappointed!

1010Tires charged me around $100 more than their competitor QuattroTires.com
Even Kal Tire will refund the difference up to 30 days after your order if you find a better price. 1010Tires told me they won't, why would anyone buy from a place that charges way more than their competitors.

Aside from your ordering page requiring re-entry of City after entry of postal code, I found the ordering experience on 1010tires.com to be pretty good. Thank you.

very well organized website, the site has some glitches via cellphone. otherwise very good experience with this website.

Bought four new tires from another facility 6 days ago. Nobody at that facility could balance my tires properly. They tried three different times on three different days but the vibrations never went away.
I then came to 1010 Tires.Com and met the most courteous and most knowledgeable staff. They balanced my tires using their state of the art Road Force Balancing System and my vibrations problem was resolved. And this was done at an extremely reasonable price. If you have any problems with tire vibrations, this is the place to go to solve your problem. Top notch all the way.

Status quo for online wheel/tire shopping. It's nice to be able to see your wheel choice on a 3/4 image of your car, I just wished that more wheel selections were viewable.

I called about an order and they helped me right away and assured me my product is in stock and will be shipped right away!

I had a little trouble to get it to ship to their warehouse but it was resolved quite quickly. Great to deal with.

The check out process was very irritating. I first tried last night and the site was continuously timing out. Called this morning to try and purchase over the phone and the representative couldn't help me. Then this afternoon it took over 30 min to go through the secure check out process because certain fields I filled out would go blank randomly. If I had not already invested so much time into perchasing these rims and tire I would have just moved on to another site..

Perfect site. only one downside. cannot choose shipping carrier
would like options between purolator/fedex/UPS